Customer Service Representative Job Details Near North Wales, PA 

The Role- Customer Service Rep.

Book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Competencies for Success

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.

What We Offer

• Competitive pay starting at $18-$20/hr.
• Medical Insurance — we pay 60% of you and your family’s insurance premiums for health, dental, vision, life insurance, short-term and long-term disability
• New technology, including iPhone, iPad & access to integrated software
• 401k Plan with a company match
• 6 Paid holidays and 10 days PTO
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company events, and you’ll build life-long friendships at

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call